Privacy Policy

 

1. Introduction

 

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.klarafutura.com.

ELAINE ROBERTS is the data controller, and I am responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

If you need to email us about anything relating to this privacy notice, you can email us as info@klarafutura.com

If any of your personal information changes (e.g. when you change your email address or move house), please email us at info@klarafutura.com and let us know it has changed. From time to time, we may email you to check that the personal data we hold for you is accurate and up to date.

 

2. What personal data we collect about you

 

We may collect the following data about you:

  • Your name
  • Your email address
  • Your phone number
  • Your data of birth
  • Your business name
  • Your financial details
  • Your marketing and communication preferences.Any other information that you directly provide to us whether through our contact form, over the phone, by email or otherwise.

 

3. How we may use your data

 

We will use your data in order to:

  • Process financial transactions to enable you to purchase our goods, our products or services.
  • Enable us to perform a contract with you and process orders, respond to any enquiries related to the order and deal with problems.
  • Reply to any enquiries you make about our products and services.
  • Send you marketing communications where we are allowed by law to do so
  • Keep records of orders placed and communications in relation to such orders
  • Keep records of communications.
  • Keep records of the use of our services for professional accreditation.
  • Administer and protect our business and website
  • Bring legal claims against you if you breach a contract or fail to make payment.
  • Comply with any legal obligations we are subject to or as required by a government authority
  • Obtain or maintain insurance policies
  • Manage our business
  • Obtain professional advice

 

4. Our lawful ground of processing

 

Under the UK General Data Protection Data Regulations, we are only legally able to process your personal data is we have a lawful ground for doing so.

Our lawful grounds of processing are:

  • In relation to Customer Data that we have obtained in relation to you placing an order with us that we hold for the purpose of fulfilling that contract, informing you about updates to the product or service and keeping records of the contract, the processing is necessary for the performance of a contract to which you are subject and for our legitimate interests in informing you about updates to the product or service, record keeping and to establish, pursue or defend legal claim as responsible business operations.
  • In relation to Prospect Data that we have obtained when you enquired about our products or services (whether that be through our website or otherwise) and that we process in order to reply to your enquiry and keep records of this, the processing is necessary in order to take steps at your request prior to entering into a contract and for our legitimate interests in record keeping and to establish, pursue or defend legal claim
  • In relation to Marketing Data that we have obtained when you told us your marketing preferences, when you consented to us sending you details of our products and services, for the purposes of us sending you marketing communications, to deliver relevant website content to you, to deliver a newsletter to you, the processing is necessary for our legitimate interests which in this case are to study how customers and users use our products/services, to develop them, to grow our business and to decide our marketing strategy.
  • In relation to User Data that we have obtained through cookies on our website or other online services for the purposes of operating our website, ensuring relevant content is provided to you, ensuring the security of our website, maintaining back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business, the processing is necessary for the purposes of our legitimate interests which in this case are to enable us to properly administer our website and our business.
  • In relation to your data that we process in order to comply with legal requirements or as required by a government authority, the processing is necessary for compliance with a legal obligation to which we are subject.
  • In relation to keeping records, this processing is either necessary for compliance with a legal obligation that we are subject to or for our legitimate interests in responsible business operations or defending, pursuing or establishing a legal claim.
  • In relation to obtaining professional advice and insurance, this processing is necessary for our legitimate interests in order to protect and grow our business.

Sensitive Data.  We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

 

5. How we collect your personal data

 

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails).

We may also receive data from publicly availably sources such as Companies House and the Electoral Register (or their equivalents) based inside or outside of the UK.

 

6. Marketing Communications

 

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may only send you email or text marketing communications if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and, in each case, you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

 

7. Disclosures of your personal data

 

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, accountants, auditors and insurers.
  • Government bodies that require us to report processing activities or otherwise disclose your personal data.
  • Professional bodies for accreditation purposes.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

 

8. International Transfers

 

We share your personal data within our group of companies which involves transferring your data outside the UK.

We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data.  As such:

  • We may transfer your personal data to countries that the United Kingdom authorities have approved as providing an adequate level of protection for personal data by; or
  • If we use US-based providers that are part of a privacy framework (such as the successor to the US Privacy Shield), we may transfer data to them, as they have equivalent safeguards in place; or
  • Where we use certain service providers who are established outside of the UK, we may use specific contracts or codes of conduct or certification mechanisms approved by United Kingdom authorities the which give personal data the same protection it has in the UK.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

 

9. Data Security

 

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions, and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

 

10. Data Retention

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

11. Your legal rights

 

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at info@klarafutura.com

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

 

12. Cookies

 

We use Google Analytics for anonymous website data tracking.